FAQ

Do I need to make an appointment?

Yes bookings are essential. We understand the demands of everyday life and we therefore work flexible hours to best accommodate our brides schedules. Call 0403 967 727 or email info@houseofkartalia.com.au to book an appointment.

How long should I allow for an appointment?

We schedule in 1 hour for your initial appointment and 30 minutes for retrying gowns on or collection of your gown.

What should I wear to my appointment?

Whatever your heart desires ☺… We do however suggest wearing nude seamless underwear if possible. If you think you will be wearing a bra with your gown on your wedding day then we suggest you bring the bra you intend to wear or something similar. The same goes for shoes. If we need to measure you then we will need to measure you with your bra on if you plan to wear one and again the same goes for shoes, we either need to measure your height with your shoes on or you can provide us with the heel height and we will add this to your measurements.

What are your payment terms?

We require a 50% deposit to order your gown and the balance prior to your collection appointment. We accept cash or direct deposit.

Online orders are paid in full at checkout. Once your order has been placed one of our online stylists will be in touch within days to confirm and discuss your order. Orders are not confirmed until contact with our online stylist has been made and any relevant documentation has been returned. 

Can I take photos?

Yes you can! We don’t allow any close up detail photos but snap away for those full length shots and mirror selfies, be sure to tag us on social media. We offer special deals to our brides who promote us, talk to us at your fitting for the details.

What sizes are available to try on?

We carry a range of different sizes and if we don’t have something that suits we can order samples in if required. It is impossible to stock a sample of every gown in every size so we work our best to make you feel comfortable.

How far in advance do I need to place my order?

None of our designs are mass produced and all of our designs are handmade to order therefore we require a minimum of 6 months for your gown to be made. We also suggest you allow at least 2 months before your wedding for alterations.

For our spontaneous brides we may be able to accommodate shorter order times, this will be determined by a number of factors and may incur a rush fee if we can meet your request. Please speak to us regarding your requirements. We try our best to accommodate the needs of all of our brides.

8 week lead times apply to all of our accessories.

How does sizing work?

All of our designs are handmade to order in standard sizes based from our size chart. We base your size on the measurements taken at the time of ordering to your closest match from our chart. Minor alterations are usually required. These costs are not factored into the price of your purchase. We can recommend a seamstress but any alterations done are the brides own responsibility.

We do offer a made to measure service however it does come at an additional charge and we don’t recommend it. Trying on your gown and having it altered as close as possible to your wedding date usually provides a much better outcome.

Can I make custom changes?

Yes absolutely! We don’t offer a custom design service however any of our existing designs can be altered to personalise your look, this of course does come at an additional cost but we love working with brides on their ideas to make them as unique as possible.

Can I order online?

Yes absolutely! We believe buying a wedding dress online should be just as personal as buying a wedding dress in store which is why we prefer you to get in touch with one of our online stylists who will assist you through the process to ensure the best outcome, email info@houseofkartalia.com.au or for urgent enquiries please call us 0403 967 727.

Our online stylists are available Monday – Friday 9.00am – 5.00pm AWST, please allow 24hrs for initial correspondence while we designate you your stylist.

Do you cater to international brides?

We certainly do! We love working with international brides. Much like an online purchase you will be designated an online stylist to assist you through the process to ensure the best outcome, email info@houseofkartalia.com.au or for urgent enquiries please call us 0403 967 727. Please allow 24hrs for initial correspondence while we designate you your stylist.

Please note orders shipped internationally will incur duties and taxes. Duties and taxes are determined by the customs agency within the destination country. Assessment of duties and taxes will be based on the value of the order and tax free threshold, if it exists for goods imported into the destination country. More information on this can be obtained by contacting your local customs office.

Do you have any stockists?

We currently don’t, we do not mass produce and we intend to stay as exclusive to our brand as possible however we do have plans for the near future to work with limited stockists that will be exclusively selected to represent our brand, so stay tuned eastern states and international brides. Please also note that we are occasionally on the move so keep up to date with our upcoming events in case we are popping up near you sometime soon. If you would like to request for us to visit you in the near future we would love to hear from you, email info@houseofkartalia.com.au. For more info please read through our Terms & Conditions. xx